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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printer not working

Create an account on the HP Community to personalize your profile and ask a question
09-23-2023 08:39 AM
Welcome to the HP Community --
If the issue has been diagnosed as a hardware failure,
(and)
If the printer is still in Warranty,
(then)
Contact HP Support to ask about options to have an HP technician help with covered repairs.
If the issue has been diagnosed as a hardware failure,
(and)
If the printer is NOT still in Warranty,
(then)
Contact a licensed printer technician and ask about repairs.
If the issue has not been diagnosed as a hardware failure,
(and)
If the printer is NOT still in Warranty,
(then)
You have the option to ask for help here in the HP Community.
Please include vital information --
Describe the problem as you understand it -
Include whatever steps you have tried to solve the issue on your own -
Include the Operating System / version of the computer, tablet, or phone you are using with the printer.
If you like, start a new question to ask for help.
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty:
Contact HP Support
Start here:
HP Support virtual repair center
Printers
Contact HP Support – Printer Support
HP Support HP World-Wide Support
Select your region and follow the prompts
HP Support - Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
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Reminders - READ
Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Some regions display phone / chat contact information only after the case is submitted online
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – for example, those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.
Do not be a victim.
Stay vigilant.
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Out of Warranty? What to do...
For those of us who are "Out of Warranty", submitting a case to HP Support is not an option.
Open your device HP Product Home > Select Category Troubleshooting to find help for common issues.
HP Support does not generally provide free service for out-of-warranty devices.
Our HP Community is not HP Support; we do offer online help free of charge.
Reminder – New Post – Post New Question
When you submit your question to the Community,
Increase your chances of receiving an answer ---
Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
Tell us what you have tried to fix the problem.
As best you can, describe the issue for which you are seeking our help.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP Ink Tank Wireless 410 series
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"