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09-22-2021 02:42 AM
I BOUGHT A BRAND NEW ACER ASPIRE 5 LAPTOP AND A HP ENVY PHOTO 7830 PRINTER FROM THE SAME STORE YESTERDAY. PRINTER AND LAPTOP BOTH CONNECTED TO SAME WI -FI. PRINTER TRAY HAS BRAND NEW PAPER. CONTINUALLY GETTING "OUT OF PAPER " ERROR MESSAGE . NIGHTMARE . USUAL FIXES - UNPLUG FROM POWER - CLEAN ROLLERS ( ITS BRAND NEW ) NOT WORKING. COMMUNITY PLEASE WORK YOUR MAGIC OR THIS IS GOING BACK IN THS BOX .
10-03-2021 10:31 AM
Welcome to the HP Support Community!
Don't worry I'll try to help you out.
Please find the self-help document Printer Does Not Pick Up Paper Link
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