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Shark4
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Message 1 of 5
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Printer out of paper

HP Recommended
HP photo smart C4780
Mac OS X 10.7 Lion

My printer says it’s out of paper when it has paper. The printer does not even draw in the paper a little bit. I have tried cleaning the rollers, resetting the printer and changing paper specifics on my computer. Nothing works. 

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Valsimot
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Message 2 of 5
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HP Recommended

Check the rollers in-tray just above paper if they don't rotate to feed paper it's time for a new printer.




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Shark4
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Message 3 of 5
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Yes, they don’t roll. I thought maybe because the printer was unplugged but I guess it doesn’t have to do with that...

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kd58
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Message 4 of 5
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HP Recommended

The rollers work fine.  When I copy something, all works fine and the copy prints. When I open a document on my laptop and attempt to print it, the printer status shows as "out of paper".  

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Valsimot
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Message 5 of 5
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HP Recommended

The printers status on a computer? You have a driver issue, try to update driver.




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