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‎08-29-2023 08:11 AM

HP Recommended

HP Office Jet Printer 6968 Series there is no paper jam but the message persists.

1 REPLY 1

‎08-31-2023 06:54 PM

HP Recommended

Hi @Dwood4,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see if that works. 

 

If not the printer needs to be checked for hardware issues.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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