Printer paper jam

[Richard4312]

We don't see a paper jam.  The printer continues to say there is one though.  We have checked in the front and back of the printer and didn't see any paper jammed.  I carefully turned the printer over and gently shook it to see if that would get a  small piece of paper unlogged, but that didn't do anything either.  My mom and I really don't like talking on the phone.  Does anyone have any ideas we could try please?  The printer is out of warranty which we are aware of.  I am hoping to get this working again for my mom.  Thank you for any advise!  

[shick4]

Printer is a 2755e. Load paper/check for jams keeps flashing even though paper is loaded and we have checked many times for jams. What to do??

[Raj_05]

Hi @Richard4312,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you. 

Please make sure that the printer is connected directly to the wall outlet and not the surge protector.

Remove all the ink cartridges and then perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove the USB cable, if present.

Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

Please follow the steps suggested in the support document for - 'Paper Jam' Error - Click here

If nothing helps, I would suggest the next step would be to perform an advance reset on the printer. 

Let me know how that goes. 

I hope this helps. 
Take care and have a good day.

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^ Alden4
HP Support