Printer paper jam

[Jim12954]

I continue to receive an error message Ox6100004a and further to turn printer off then on. Continue to get same message and also that I need to clear a paper jam which I have done. No luck in getting printer to work

[Raj_05]

Hi @Jim12954,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The error code Ox6100004a on an HP OfficeJet Pro 6968 indicates a hardware issue with the printer. This error can be related to a variety of problems, including a paper jam, carriage issues, or even problems with the printer's internal components.

Here are some steps you can take to troubleshoot and possibly resolve the issue.

Check for Paper Jam:

• Make sure there is no paper jammed inside the printer. Open all doors and remove any paper that may be stuck.
• Check the paper path and the carriage area for any obstructions.

Reset the Printer:

• Turn off the printer.
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on.

Inspect for Foreign Objects:

• Make sure there are no foreign objects (such as paper clips, staples, or debris) inside the printer.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP support website. Updating the firmware can sometimes resolve hardware-related issues.

Check for Obstructions:

• Open the printer cover and check for any obstructions in the carriage path. Make sure the carriage can move freely.

Inspect Ink Cartridges:

• Open the ink cartridge access door and ensure that the ink cartridges are properly installed. Also, make sure they are not damaged or empty.

Clean the Printhead:

• Some errors can be caused by a clogged printhead. Follow your printer's manual or instructions from HP's website to clean the printhead.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support