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Printer printing slowly

HP Recommended
HP Envy 5010


My printer stopped printing black ink, so I needed to clean the cartridges. I've done that, but when it was doing the Print Quality Diagnostic sheet, it started printing ridiculously slowly. As in taking 2 minutes to print 1 page. I thought that's what was supposed to happen (never needed to do it before) but now my printer is stuck printing sooooo slow. 

It's not a quality issue, as I've tried draft, normal and best. They're all pretty much the same. It's something that's just randomly happened since printing the diagnostic sheet. I've uninstalled and reinstalled the drivers and I'm now trying to print over Wi-Fi too (it does it when plugged in via USB), but it's still the same. 

You can hear it stopping when it's printing. Like, it'll print a line, and then it'll pause. Print a line, pause. Print a line, pause etc. 

The printing speed was absolutely fine before printing the diagnostic sheet. So I'm confused. 


Does anyone have any ideas? 

Thank you!

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Message 2 of 2
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HP Recommended

Welcome to HP Support Community

I would like to help


Please try these steps



- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.


Also ensure the Firmware is updated


Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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