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zero94
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Printer prints only half page

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HP Envy 5530
macOS 10.15 Catalina

Hello everyone,

Recently I have a problem with the printer. It prints only half page, then it crashes and the sheet gets stuck. I have done several checks, software updates, hard resets, etc. but none of these have solved the problem. It is not a software problem, because I have the same issue with my Windows PC.
As a last attempt I tried to remove the colored cartridge and strangely this fixed the problem, would anyone have any idea why?
I still haven't had the chance to buy another cartridge and test if the problem is actually the single cartridge I bought.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@zero94

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Firstly, let's update the printer firmware: Click here
  • Next check for any paper jams inside the printer: Click here and make sure the print carriage is moving freely. 
  • Have you tried alternate color ink cartridge?

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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zero94
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Message 3 of 4
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Hi  Echo_Lake,

 

First of all I wanted to thank you for your help.

 

Today I tried again to use the colored cartridge, which I removed 5 days ago and strangely it works correctly.

Afterwards I tried your procedures, I updated the Firmware and I checked for any paper jams inside the printer. I haven't tried another colored cartridge yet.

 

I would say wait 1 month, if the problem should be solved definitively I will accept your solution. Otherwise I will let you hear from me if the problem reappears.

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sandytechy20
HP Support Agent
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@zero94

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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