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‎11-11-2020 06:03 AM

HP Recommended
Product: HP DESKJET 2634 All IN ONE PRINTER

My printer pulls pages down to one side when I try to print - so pages either get crumpled up and jam the printer or else everything on the page is printed at an angle. More often than not it will cause a jam. I've checked the roller and there is nothing foreign there, I've also cleaned the roller with a damp cotton swab as per instructions and the problem remains. I want to send the printer to be repaired or serviced but I can't seem to find any advice on how to do that.

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1 REPLY 1

‎11-11-2020 12:12 PM

HP Recommended

Likely a small bit of something stuck. Use  a piece of mylar to floss the entire width of the paper path, pushing the mylar through in the same direction as paper normally travels.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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