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03-04-2021 08:06 AM - edited 03-04-2021 08:06 AM
Welcome to HP Support Community
I would like to help
Please try these steps
Remove all the papers from the Tray and perform a printer reset
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168
Next follow the instructions in Step 4 from this Link: https://support.hp.com/in-en/document/c05547613 to clean the paper rollers
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