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CLKM
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Printer que issue. It says the printer is out of paper, but it isn't.

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HP Envy 5055

que issue, says printer is out of paper, but it isn't.

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KrazyToad
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@CLKM

 


Welcome to HP Support Community


I would like to help

 

Please try these steps

 

Remove all the papers from the Tray and perform a printer reset

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next follow the instructions in Step 4 from this Link: https://support.hp.com/in-en/document/c05547613 to clean the paper rollers


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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