Printer reads paper jam then printer was shut down improperly now reads printer failure contact hp

[Gale9]

Hp office jet pro 690printer reads printer failure contact Hp

[Echo_Lake]

@Gale9

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

This seems like a hardware issue with the printer. If you have already performed the steps from the document Print Failure Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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