Printer recognizes paper but won’t print

[EmH6]

My printer recognizes that there is 5x7” specialty paper in the main tray and so does my Hp Smart app  but when I send my print job it always fails and then my printer tells me to load 5x7” photo paper in the tray. 

I cannot try the photo tray at all because my cardstock is just slightly over 5” wide so it does not fit in the tray.

Can anybody help me?

 

 

[Nal_NR]

Hi @EmH6,

Welcome to the HP Support Community. 

I'd like to help!

Step 1: Make sure the photo tray is seated correctly

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, then make sure the photo tray moves smoothly within the paper tray guides.

Make sure the printer is positioned on a flat surface.

Push in the output tray extender.

Pull out the input tray, but do not remove it.

Remove the output tray.

Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

The photo tray should move freely with no resistance.

Reinstall the output tray, and then make sure the edges line up with the input tray.

Try to print.

If the error persists, try printing or copying a document with the output tray removed.

If the error only happens with the output tray installed, the output tray might need to be replaced.

Step 2: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
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