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10-21-2021 06:22 PM
HP Office Jet Pro gives error of paper job but paper is not being picked up out of paper tray. it appears attempts are made as edge of paper is very slightly bent but rollerrs are not feeding it through.
10-24-2021 05:16 AM
@SaraS46, Welcome to the HP Support Community! I’m here to help.
I understand the printer does not pick the paper completely. I believe you are using regular paper.
Kindly perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper
To resolve a paper jam issue, refer to - Paper Jam Error
Also, make sure the papers are loaded properly in the input tray - Loading Paper and Envelopes
If the issue persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
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