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For months now I am unable to print or copy anything because when I try it says “out of paper”. “Reload tray”.  It is not empty.  Completely full.  I have re-loaded it multiple times, opened it up, can’t figure out if issue. 

1 REPLY 1
HP Recommended

Hi @Ellbell_45,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Could you elaborate on the issue for better understanding?

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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