Printer says out of paper, but it's not out of paper.

[tsyoung83]

My printer was fine until it ran out of paper. My son reloaded it incorrectly, so that the entire stack of paper came out underneath the printer instead of feeding through it, which caused an obvious load paper error. I cleared all of the paper out, checked for other jams, and reloaded the paper, but still got the same error to load paper. So I reset the printer, and checked for updates, but no change. It sounds as if the rollers aren't catching the paper, if that makes sense. Any suggestions?

[Anand_Andy]

Hi @tsyoung83,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tsyoung83]

We found the problem... it turns out there was a lego blocking the rollers. 🤨 Not a likely problem many others will have... but if you have little kids, check for legos! 🤦‍♀️

[Anand_Andy]

@tsyoung83,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

Have a great day ahead!