Printer says paper is jammed

[VaGirl2021]

Printer says paper is jammed. But there is no paper in it tried everything the video said to do and still saying paper is jammed. What can I do to correct this problem. Thanks

[Kumar0307]

@VaGirl2021, Welcome to the HP Support Community!

I understand you are not able to print due to this false error. Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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