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VaGirl2021
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Printer says paper is jammed

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Example:ENVY 7640

Printer says paper is jammed. But there is no paper in it tried everything the video said to do and still saying paper is jammed. What can I do to correct this problem. Thanks

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Kumar0307
HP Support Agent
HP Support Agent
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@VaGirl2021, Welcome to the HP Support Community!

 

I understand you are not able to print due to this false error. Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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