Printer shows as no paper but paper tray full??

[Bexter2154]

Hi, so printer has been working fine however it’s now saying the tray is out of paper but it isn’t.

ive lifted the top to check but there is no paper stuck? I’ve taken the paper out, and tried putting fresh paper back in and closing all properly and even tried turning off & on but still it says no paper??

[KrazyToad]

@Bexter2154

Welcome to HP Support Community

I would like to help

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Bexter2154]

Hi, thank you I did all of your suggestions but when I went to print a test it still says the printer has no paper?? 
i Don’t understand it. It was working absolutely fine!

ours is a hp Envy 5032. Both inks are full and paper tray full too?? 

[KrazyToad]

@Bexter2154

We could try a Semi Full Reset and check if that helps

Please check your Inbox for instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.