• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
HP ENVY Photo 7855 All-in-One Printer
macOS 10.13 High Sierra

Hi, I need help with my HP Photo Envy, Serial #7855.  I tried to troubleshoot, i.e. check paper jams, etc. Got it to print yesterday, however, today experiencing same problems.  I got to print, it begins the process, however, it seems to have a problem grabbing the paper, and therefore just says "printing" but it doesn't complete, and nothing prints.  Your help would be appreciated.  Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.