Printer tray blocked

[tsay]

Printer tray blocked. Envy 5560

[Sneha_01]

Hi @tsay

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5560 is showing a "Printer tray blocked" error, here are some steps you can take to resolve the issue:

1. Check for Paper Jams:

• Open the printer and check for any jammed paper in the input and output trays. Remove any stuck paper carefully.

2. Remove and Reinsert the Paper Tray:

• Pull out the paper tray and check for any obstructions or misalignment. Clean any dust or debris and then reinsert the tray firmly.

3. Check Paper Alignment:

• Ensure the paper is loaded correctly in the tray, with the guides adjusted to fit the paper size. Misaligned paper can cause blockage errors.

4. Inspect the Rollers:

• Check the rollers for any debris or wear. Clean them gently with a lint-free cloth. If they’re worn out, you may need to replace them.

5. Reset the Printer:

• Power off the printer and unplug it for about a minute. Plug it back in and turn it on. This can sometimes clear error messages.

6. Update Printer Firmware:

• Check for any firmware updates on the HP Support website. Updating the firmware can resolve various issues.

7. Check for Foreign Objects:

• Look inside the printer for any foreign objects that might be obstructing the tray, such as small pieces of paper or other debris.

8. Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, which can help diagnose and resolve printing issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support