• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-16-2023 03:07 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw

I've had this HP Laserjet Pro M255DW for less than a year now and over the last few months it would "jam" more and more while trying to feed paper into itself. For a while all I had to do was give it a bit of encouragement by pressing the OK button the first time the jam message popped up and it would take the paper on the second attempt, but now it isn't able to do it at all unless it's regular thin printer paper. All other paper I mostly print on - label and sticker paper - fails to be fed into the printer. It'll go in halfway and then stop.

I've also noticed that small specs of black toner/residue is left where I assume the pickup roller tried to grab the paper, at the top center.

Naturally I thought that this was an issue with the pickup rollers, but I went in and cleaned them with a soapy paper towel and the issue remains.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.