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Microsoft Windows 10 (64-bit)

My printer has issues "grabbing" the printing paper from the tray. It is the worst with the 10x15 cm paper, but will also sometimes have issues with the A4. It says there is no paper in the drawer, but that is nonsense.


I also have 13x18 cm paper but that does not even fit in the machine, even though it says it should. ( I measured the paper and it is 13x18)



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Welcome to the HP User Community.



Paper Feed - Issues with more than one paper size


Printer might be in need of maintenance > cleaning. 


Known Solutions presented in the order to be considered / completed:

An 'Out of Paper' error displays, printer does not pick paper



Continuing issues with paper feed, all sizes


Nothing helps (cleaning, replacing paper, following specifications and settings)

If the printer is several years in service, the mechanics do wear over time.

This comment is not an "excuse", just something to consider based on your situation.



Paper Size - 13x18cm photo paper 


Unless there is a clear indication to the contrary - for example - text or markings on the photo tray showing markings for the larger paper - (then) the 13x18cm paper (5x7 inches) should be installed in the main print tray.



User Guide - "Load Paper" - Starting on Page 15



Tray and Paper Management


Related to paper feeding and recognition - FYI - Ignore if not relevant to the current situation


Right after paper is loaded into the correct tray for the paper size and type,

Alert the printer to the paper size / type.


Example - Retain / Modify (Edit / Adjust / Set) / Check Paper Size & Type - Tray and Paper Management



References / Resources


Sample Specifications

Product Specifications for the HP ENVY Photo 7120 All-in-One Printer (Z3M37A)



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


HP ENVY Photo 7100 All-in-One Printer series 


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