Printer will not load single, standard check without jamming

[Laserbeam1]

Printer is an HP OfficeJet Pro 8720.  Feed jams when trying to print a single, standard check.  Doesn't seem to be any way to manually feed paper to print.

[zoey7886]

@Laserbeam1, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP OfficeJet Pro 8720 - Check Printing Feed Jam Issue on Windows 11!  
We're thrilled to have the opportunity to assist you and provide a solution. 

It sounds like the printer is having trouble feeding a single check properly. Here are some troubleshooting steps to fix the issue:

1. Use the Correct Paper Tray and Settings

• The HP OfficeJet Pro 8720 does not have a manual feed slot, so checks should be placed in Tray 1 (Main Input Tray).
• Ensure the check is loaded properly, aligned to the right side with the width guides snug but not too tight.
• In the print settings, choose "Envelope" or "Custom Size" as the paper type, depending on the check dimensions.

2. Adjust Printer Preferences

• Open Control Panel > Devices and Printers.
• Right-click on the HP OfficeJet Pro 8720 and select Printing Preferences.
• Under the Paper/Quality tab, set Media Type to "Envelope" or a similar custom paper size.
• Make sure Paper Source is set to Tray 1.

3. Check for Paper Jams

• Open the input and output trays and remove any stuck paper.
• Inspect the duplexer (rear door) for hidden jams.
• Clean the paper rollers using a lint-free cloth and distilled water.

4. Try a Workaround for Single-Page Printing

Since the printer is designed for multiple-page feeding, a workaround is:

• Place a few blank sheets of standard paper behind the check in the tray. This may help the printer pick up the check properly.

5. Update Firmware and Drivers

• Go to HP Support and check for any firmware updates.
• Install the latest drivers for Windows 11.

If the issue persists, let me know what error message (if any) appears, and I can suggest further steps!

Take care, and have an amazing day! 
 

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Regards, 

[Repairatrooper]

What are the dimensions of the cheque? Have you compared that to the supported sizes to ensure it is big enough to feed properly?