Printer won’t recognise A4 photo paper when using HP Smart app on iphone SE

[JoJo32123]

Printer won’t recognise A4 photo paper when using HP Smart app on iphone SE

[Dragon-Fur]

@JoJo32123 

Welcome to the HP Community.

First, check that the iPhone SE supported by HP Smart

        Apple Store Preview – HP Smart

        Compatibility

          iPhone

              Requires iOS 13.0 or later

          iPad

              Requires iPadOS 13.0 or later

          iPod touch

              Requires iOS 13.0 or later

What else?

It is possible the printer is simply not aware of the paper size / type loaded in the printer.

Reminder

HP Smart Mobile requires that the paper size / type be selected before opening the item to be printed.

Example - Retain / Modify Paper Size / Type

Retain_Printing_Preferences_5

References / Resources

Example - HP Smart Mobile - Main Menu

HP_Smart_Mobile_Main_Menu_9

Product Specifications for the HP ENVY 6022 All-in-One Printer (5SE17B) 

Paper Handling

Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes, custom (metric)	Simplex: 76.2 x 127 mm to 216 x 297 mm; Duplex: 76.2 x 127 mm to 216 x 297 mm
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6022 All-in-One Printer 

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