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Is your printer showing an error message? Click here for tips and tricks!
HP Recommended
HP OfficeJet 3830 All-in-One Printer

My printer had a jam which I cleared. Now the front of it has a question mark and will not printer..I was told to reset but can 

1 REPLY 1
HP Recommended

Hi @cgreene471,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

 

If the error persists,

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Yes" on the bottom right to say “Thanks” for helping

 

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