Printer

[Anita1999]

My printer will not print out anything but information. It will not print what you send it it says it's busy. It is a HP ENVY 6000 (B94,B9C)

[Echo_Lake]

@Anita1999

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that you are unable to print and the Printer is stuck in a Busy state, to provide an accurate resolution, I need a few more details:

• Are you able to make a copy?

While you respond to that, let's try these steps: 

• (1) Turn the printer on, if it is not already on.
• (2) Wait until the printer is idle and silent before you continue.
• (3) With the printer turned on, disconnect the power cord from the rear of the printer.
• (4) Unplug the power cord from the wall outlet.
• (5) Wait at least 60 seconds.
• (6) Plug the power cord back into the wall outlet.
•  NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
• (7) Reconnect the power cord to the rear of the printer.
• (8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Next, uninstall the printer driver from the Root level.

• 1.) In Windows, search for and open Programs and features 
• 2.) Select your HP Printer 
• 3.) Select Uninstall 
• 4.) In Windows, search for and open Devices and printers 
• 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
• 6.) Open up the run command with the “Windows key + R” key combo. 
• 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
• 8.) Click on the “Drivers” tab 
• 9.) Look for an HP Printer driver. If you see it Click on it and click Remove at the bottom 
• 10.) Select Ok 
• 11.) Select Apply and Ok on the Print Server Properties windows 
• 12.) Close Devices and Printers
• 13. ) Restart the computer and download the HP Easy Start from Here

Note: Connect the USB cable only when instructed.
 

Hope this helps! Keep me posted for further assistance.
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