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12-12-2023 02:54 PM
Hi @Braddy1,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP Envy 6255 printer is showing an "Out of Paper" error message despite having paper in the tray, you can try the following troubleshooting steps to resolve the issue.
- Check Paper Placement: Ensure that the paper is loaded correctly in the paper tray. Make sure the paper is aligned properly and that the guides are adjusted to fit the size of the paper.
- Check Paper Type and Size: Verify that the paper type and size settings on the printer match the settings in the print job. Mismatched settings can lead to paper detection issues.
- Reload Paper: Take out the paper from the tray, fan the stack to remove any static or sticking, and reload it. Make sure the stack of paper is not too thick or too thin.
- Reset the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in. Power on the printer and check if the issue persists.
- Update Printer Firmware: Ensure that your printer has the latest firmware installed. Check the HP support website for any available firmware updates for your specific printer model.
- Clean Paper Feed Rollers: Dust and debris on the paper feed rollers can cause paper feed issues. Consult your printer's manual for instructions on how to clean the paper feed rollers. Typically, it involves accessing the rollers from the rear of the printer.
- Check for Jammed Paper: Even if you don't see any paper jams, it's possible that a small piece of paper is causing the issue. Carefully check the paper path and remove any obstructions.
- Printer Self-Test: Print a self-test page to see if the issue persists when the printer is not connected to the computer. Refer to your printer's manual for instructions on how to initiate a self-test.
- Reinstall Printer Drivers: Update or reinstall the printer drivers on your computer. Outdated or corrupt drivers can sometimes cause communication issues with the printer.
By following these steps, you should be able to troubleshoot and resolve the "Out of Paper" error on your HP Envy 6255 printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator