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Printing 4x6 photo paper with Officejet Pro 8720

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Officejet Pro 8720
Microsoft Windows 10 (64-bit)

I can print 4x6 protos fine on Hp proto paper, but they jam on the way out of the printer.  They have to make a turn on the way out and they jam every time.  I do not have a problem with normal letter sized paper. I am using a Officejet Pro 8720  

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HP Support Agent
HP Support Agent
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@wshuebner

 

Welcome to the HP Support Community.

 

What is the weight of the photo paper being used? Is this is the first time you're trying to print photos?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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