Printing Card Stock on an 8720

[EricP163]

I'm having trouble finding the max card stock size (thickness) for this printer, I thought it was 120lb but my printer is jamming with 100lb. I've gone to printer preferences and changed the paper to "thick", but it still jams. Can anyone please tell me if this printer is capable of printing 100lb car stock? and, if so, what do I have to do to get it to actually print? Thank You, Eric

[Dragon-Fur]

@EricP163 

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Some Ideas / Checkpoints to consider

The problem might be the paper type.

For example, the printer supports Index paper (an ISO standard paper type) to 110lb / 200 gsm.

Other paper types, for example "Cover" paper, is heavier than Index paper -- 100llb Cover paper = 270 gsm.

One of the many references --

PaperPapers - Help Understanding Paper Weights 

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What else?

Check that the printer is aware of the Paper Size / Type.

• Use the Printer Control Panel right after changing the paper or after opening and closing the paper intake tray

OR

• Use the Embedded Web Server (EWS) to check / adjust Paper Size / Type.

See example below in section Message Content References

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Printer is older - normal wear and tear might mean that a supported paper size, type, and weight that used to work might have problems later in the printer's service life.

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Printer might be dirty - even supported paper sizes, types, weights might stick, balk, or jam in a dirty printer.

Category Troubleshooting > Topic:  Printing > Subtopic:  Jams

Video

Fixing a Paper Jam on the HP OfficeJet Pro 8720 Printer

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Message Content References

Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Inkjet Hagaki; Plain Paper, Thick; Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

Example - EWS - Tray and Paper

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_12

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Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

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Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8720 All-in-One Printer series  

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[EricP163]

Sorry for the late reply, thank you for responding. I was able to follow the recommendations above and test, no problem using the IP address, but the paper still jams at the rear rollers. It's "standard" (I guess) 100lb paper I bought off of Amazon. The printer is at home and does not get excessively used.

This is the Amazon title: White Cardstock - For School Supplies, Kids Art & Crafts, Invitations, Business Card Printing | Extra Thick 100 lb Card Stock, 8.5 x 11 inch, Heavy Weight Hard Cover Stock (270 gsm) 50 Sheets Per Pack.

The brand is Fine Cardstock.

I would try another brand if the community thinks that will help, or is the 270 gsm the problem? Thanks in advance for any help

Eric

[Dragon-Fur]

@EricP163 

You are welcome - no worries about late replies.

Smiling.

The printer does not support 270 gsm card paper.

The printer does not actually support any "Card Stock".

No "extra thick" paper.

The printer supports

Index card paper weight - 110lb / 200 gsm.

Index is an ISO standard paper manufactured to certain weights, surface, and "whiteness".

HP defines this paper in their media specifications as "Card" paper or HP Card.

Regardless of the name, the paper is essentially Index paper.

Printer - in good condition plus clean and sparkling - supports "card" paper of this type (110lb / 200 gsm).

True -- Index weight "card" paper is wimpy paper for crafts, signs, or projects.

The brand is not the problem -- the paper is just too heavy for the printer.

You might get away with 225 gsm --  but you know, this is a guess and paper can get expensive.

Were it mine to do, I might try 220 or 225 gsm but I'd not expect it to work.

Sorry, no -- You cannot tell the printer you are using Photo paper unless you are loading / using photo paper.

Notes – Paper Types

Photo Paper might be supported to 250 gsm, or, if specified, to 280 or 300 gsm.

Supported photo paper types vary – Photo paper types, sizes, and weights are printer model dependent.

For example, HP Advanced Photo paper is 250 gsm.

Do not select Photo paper if you are actually using a different paper type.

Do not attempt to use 300 gsm photo paper in a printer that does not support paper in that weight class.

Index card paper is an ISO paper type.

On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is generally supported to 200 gsm. 

If “card” paper is not listed in the Specifications, paper in this weight class might NOT be supported.

HP Brochure and HP Professional paper are typically the same weight.  Brochure paper comes in two print surfaces:  Matte and Glossy.  HP Brochure / Professional papers are 180 gsm in weight.

HP Presentation Paper is a lighter weight “brochure” type paper at 120 gsm.

If the “heavy” paper type is generally supported but is not listed in the job configuration Properties, select the closer alternative: For example, in Properties > select “Brochure” / “Professional”.

Plain Paper is typically defined as standard office paper at 16-24 lb in weight.

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Message Content References

Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: Width = 3 in - 8.5 in / Height = 5 in - 14 in
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Inkjet Hagaki; Plain Paper, Thick; Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"