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HP Recommended
Microsoft Windows 10 (64-bit)

I’m having a terrible time figuring out how to use this new printer.

 

I need a printer that prints envelopes easily. I kept getting a message the printer doesn’t support size 10 envelopes even though size 10 envelopes is one of the choices. I’m puzzled and extremely frustrated to think I might have to chose my paper size EVERY TIME I change from printing letters to envelopes. 

After several tries it FINALLY printed my envelopes but I’m not sure why or what I did to make them print. There is NO HANDBOOK that goes through the steps. 

I had an HP 8610 workhorse that gave up the ghost. I read articles about a good replacement and 9015e was suggested. 

I need help with solving this or I’m going to have to find another computer which probably means ditching HP.

1 REPLY 1
HP Recommended

@Mar-Gram

 

Welcome to the HP Support Community.

 

Please check if this video helps you: https://www.youtube.com/watch?v=sRG1UgmDQ50

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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