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06-07-2022 11:42 AM
Welcome to the HP Support Community
I'd like to help!
I understand you are facing paper jam error and the printer is printing blank pages
To assist better-
1) Does the copy print out blank?
2) What's the application you are trying to print from? Have you tried printing from a different application or devices?
While you respond to that, let's print a Print Quality Diagnostic page -
Print a Print Quality Diagnostic Page, and then evaluate the results.
Load plain white paper in the input tray.
From the printer control panel, open the Setup menu.
Open the Reports or Tools menu.
Touch Print Quality Report.
Post the Print Quality Diagnostic page here so we can help you further.
You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer - Print Quality Issues
Try the steps in the document to resolve the paper jam error-https://support.hp.com/in-en/document/c05079673
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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