• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
Microsoft Windows 10 (64-bit)

Printing blank pages & often have error message of a paper jam...HP Office Jet Pro 6970

1 REPLY 1
HP Recommended

Hi @Bennett72,

 

Welcome to the HP Support Community

 

 I'd like to help!

 

I understand you are facing paper jam error and the printer is printing blank pages

 

To assist  better-

 

1) Does the copy print out blank? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

 

Print a Print Quality Diagnostic Page, and then evaluate the results.

Load plain white paper in the input tray.

From the printer control panel, open the Setup menu.

Open the Reports or Tools menu.

Touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Try the steps in the document to resolve the paper jam error-https://support.hp.com/in-en/document/c05079673

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.