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I have not been able to print. It says there is a paper jam. I can't find a jam. It now says I have a printer or ink system problem. 0x61000048.  I've turned off and on the printer. It still remains. 

1 REPLY 1
HP Recommended

Hi @Holly68,

 

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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