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‎11-13-2021 09:37 AM

HP Recommended
Product: OfficeJet 6310
Operating System: Other
  • Android 11
  • OfficeJet 6310
  • Printer on Ethernet connected to WiFi router
  • HP Print plugin sees printer
  • Paper feeds successfully
  • false paper jam message ensues
  • Jam is cleared by pressing OK on printer console.
  • Restarting job repeats same behavior
  •  
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2021 12:40 PM

HP Recommended

Discovered that problem: there was wrong default in printer setup for photos.. need to go to "More Options" and uncheck "Borderless"..

View solution in original post

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4 REPLIES 4

‎11-13-2021 10:37 AM

HP Recommended

Hi,

Try printing a Self Test report from the printer front panel, may the report successfully prints or any similar behavior occur?

https://support.hp.com/in-en/document/c02030504

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-13-2021 11:56 AM

HP Recommended

I successfully printed the Self Test Report from the console... No errors.

Problem still exists after cold rebooting printer.

 

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‎11-13-2021 12:40 PM

HP Recommended

Discovered that problem: there was wrong default in printer setup for photos.. need to go to "More Options" and uncheck "Borderless"..

Was this reply helpful? Yes No

‎11-21-2021 10:37 AM

HP Recommended

There is a remaining problem with the printer options: namely the scaling "Fit to Page" doesn't work for Photos. It crops to print only the center area of the photo instead of scaling the whole photo.

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