Printing from Android 11 to an ethernet-connected OfficeJet 6310 repeatedly causes false paper jam

[--ies--]

• Android 11
• OfficeJet 6310
• Printer on Ethernet connected to WiFi router
• HP Print plugin sees printer
• Paper feeds successfully
• false paper jam message ensues
• Jam is cleared by pressing OK on printer console.
• Restarting job repeats same behavior
•  

[ShlomiL]

Hi,

Try printing a Self Test report from the printer front panel, may the report successfully prints or any similar behavior occur?

https://support.hp.com/in-en/document/c02030504

Shlomi

[--ies--]

I successfully printed the Self Test Report from the console... No errors.

Problem still exists after cold rebooting printer.

[--ies-- · Accepted solution]

Discovered that problem: there was wrong default in printer setup for photos.. need to go to "More Options" and uncheck "Borderless"..

[--ies--]

There is a remaining problem with the printer options: namely the scaling "Fit to Page" doesn't work for Photos. It crops to print only the center area of the photo instead of scaling the whole photo.