Create an account on the HP Community to personalize your profile and ask a question
11-13-2021 09:37 AM
- Android 11
- OfficeJet 6310
- Printer on Ethernet connected to WiFi router
- HP Print plugin sees printer
- Paper feeds successfully
- false paper jam message ensues
- Jam is cleared by pressing OK on printer console.
- Restarting job repeats same behavior
Solved! Go to Solution.
11-13-2021 10:37 AM
Try printing a Self Test report from the printer front panel, may the report successfully prints or any similar behavior occur?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Didn't find what you were looking for? Ask the community