Printing on card issue

[Daled0111]

hello 1st time posting

I have a 6234  all in one printer, when I try and print on card it cuts the top of the page off by accouple of cm's, if I want to print on card I have to put what I am printing halfway down the page, but only issue is I am trying to print something today that is the length of the page and cant move it down, 

when I print on normal paper then it prints perfect

has anyone had this issue any help would be appreciated

Operating System:  WINDOWS 11

Software / Application:  ANY 

Connection Type: wifi and cable

Content Type:  ANY

A4 size card

[Dragon-Fur]

@Daled0111 

Welcome to the HP Community Forum.

Edits - Removed "Missing items" list

Other content left unchanged

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@Daled0111 wrote:

Product:   HP ENVY Photo 6234 All-in-One Printer 

hello 1st time posting

I have a 6234  all in one printer, when I try and print on card it cuts the top of the page off by a couple of cm's,

if I want to print on card I have to put what I am printing halfway down the page, but

only issue is I am trying to print something today that is the length of the page and cant move it down, 

when I print on normal paper then it prints perfect

has anyone had this issue any help would be appreciated

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Original Content - Check Points

================================

Printer - Jams & Feed Problems

Solutions

•  A 'Paper Jam' Error Displays

Complete Steps 1-4

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Specifications - Paper Handling -

Check the Specifications to ensure the card paper you are using is supported in size, type (Index), and weight.

Product Specifications for the HP ENVY Photo 6234 All-in-One Printer (K7S21B)

Section Paper Handling

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Printer - Load Paper -

Load paper according to the instructions.

Important

Check Tray and Paper settings to ensure you are loading paper in the tray / location supported for that paper size and paper type.

User Guide - Starting on Page 15

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Printer - Tray and Paper -

Check / Adjust the supported paper size and type in Tray and Paper.

Tray and Paper is available using the Embedded Web Server (EWS) and from within HP Smart (Advanced Settings).

Reminder:

HP Smart - Mobile >> Paper Size and Type must be adjusted before content is opened.

Example - Tray and Paper

EWS_7855_Preferences_Tray_and_Paper_Management_All_2

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Software / Application - Settings -

Settings are the final place where you can influence the content before the job is submitted to the printer.

One of the less common mistakes that usually results in job failure but might simply ruin the output:

Make sure the selected Paper Size AND Paper Type are a compatible match to the actual paper you are using.

General Example - HP Smart - Windows - Simple Photo Print

HP_Smart_Win_Print_Photo_A4_All_4

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

   HP ENVY Photo 6234 All-in-One Printer 

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