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Is your printer showing an error message? Click here for tips and tricks!
HP Recommended
HP Envy 6055e
Microsoft Windows 10 (64-bit)

I am trying to print onto cardstock with my HP ENVY 6000 series printer, specifically the 6055e HP+ version. I am unsure if this is possible since it seems like the paper keeps getting stuck in the printer and ends up with nothing but smeared ink on it when I try to take it out. I don't  know what settings I would need to select to make this possible, if it is at all.

HP Recommended



Welcome to the HP Community.


The Envy 6055e  printer is rated to print on the following paper types / weights:

Media Weights Supported, By Paper Path (Imperial)Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²


Media sizes supported (metric)
A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)
Letter, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)
Simplex: 76.2 x 127 to 216 x 297 mm; Duplex: 76.2 x 127 to 216 x 297 mm
Media sizes, custom (U.S. standard)
Simplex:3 x 5 to 8.5 x11.7 in; Duplex:3 x 5.5 to 8.5 x 11.7 in
Media types
Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled



It is necessary that the printer be aware of the paper loaded in the tray.

This printer lacks a display panel - use the Embedded Web Server (EWS) to configure / check Tray and Paper settings.



When using HP Smart Mobile, paper size / type must be set before the item to be printed is opened / viewed.


Example - Retain / Modify / Check Paper Size & Type - Tray and Paper Management




Whether you have access to the full range of features supported by the printer depends on having installed the Full Feature Software / full driver printer software for the printer.


HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer




Printing Preferences is used to select a Shortcut and other settings as a "Preferred" default.


Set the Preferences – Windows



  • This section is not applicable to Mobile Printing.
  • Access to the complete Printer Preferences requires having installed the Full Driver printer software.
  • Printing Preferences are available directly from the driver. 
  • Printing Envelopes?  See NOTE


Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences


  • When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.


NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 


Example - Printing Preferences - "Everyday Printing" Shortcut and options





Where you adjust the Shortcut / Paper Size / Paper Type for the current job depends on which software / application you are using.


Which software you use depends on the type of task and the content you are printing.


For example,

Adobe Reader DC might be better for booklet printing

HP Smart supports Scan and Print for PDF and Photo / Image files.



Duplex is not supported on all paper sizes / types.


Example - Simple Document Print - PDF





References / Resources


Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software


NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.




Product Specifications for the HP ENVY 6055e All-in-One Printer (223N1A) 


HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6055e All-in-One Printer 


Printer and  HP+ service

Contact HP+ Support


>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box


Note that Concierge assistance is only available for registered HP+ printers.


NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.



HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Excerpted – Section Disclaimers

Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at HP Printers - Mobile Printing Solutions Compatible with HP Printers . Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.


Benefits include

About HP Smart Advance for HP+ printers



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