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01-17-2022 03:46 PM
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The printer supports card media as shown in the Specifications.
Note the weight limitation for this paper type.
Up to 200 g/m2 (110 lb index)
The paper size you want to use is not listed in the Standard size list.
If you have the Full Feature Software / full driver printer software installed,
You can likely create a Custom Paper Size form to use with this paper size.
Reference > HP Document: HP Printers - Creating Custom Paper Sizes
Example - Custom Paper Size form
Make sure the printer is alerted to the Paper Size & Type of paper loaded in the printer tray.
Use the Printer Display Panel or use the Embedded Web Server (EWS) to adjust the paper / type settings.
Check / Adjust / Retain the Paper at the Printer Display Panel
Open Printer Tray,
If you have not yet done so, Remove / add desired paper size - type
Wait a few seconds
IF applicable for your printer:
On the Printer Control Display Panel,
Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK
No Size? If the size of the Paper Size is not in the Drop-down list, Select Custom
Note: Not all printers allow selection of “Custom”
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EWS – Browser – Tray and Paper Management
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
Model Dependent: Advanced section
Click Apply to save changes
Example - Retain / Modify (Edit) / Check the Paper Size & Type - Tray and Paper Management
When submitting the job...
After setting the options in the main print menu for your current job,
Select Preferences / Properties / More Settings (name varies according to the software / app you are using)
Make sure you have selected the paper size - Look for the "Custom size" form you created.
Select the closest paper type you can find, for example: Card, Thick, Brochure
Click OK to save the changes in the menu
When back on the main print menu, click to Print
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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