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HP Recommended
Microsoft Windows 10 (32-bit)

Hello. I am trying to print a 4 1/4 x 5 1/2 cardstock cards on my HP office jet 4650 and the paper keeps jamming. I need help. I have a Samsung laptop

HP Recommended



Welcome to the HP User Community.


The printer supports card media as shown in the Specifications.

Note the weight limitation for this paper type.

Up to 200 g/m2 (110 lb index)


The paper size you want to use is not listed in the Standard size list.


If you have the Full Feature Software / full driver printer software installed,

You can likely create a Custom Paper Size form to use with this paper size.


Reference > HP Document: HP Printers - Creating Custom Paper Sizes


Example - Custom Paper Size form




Make sure the printer is alerted to the Paper Size & Type of paper loaded in the printer tray.

Use the Printer Display Panel or use the Embedded Web Server (EWS) to adjust the paper / type settings.


For example,

Check / Adjust / Retain the Paper at the Printer Display Panel


Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type


Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK


No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes



Example - Retain / Modify (Edit) / Check the Paper Size & Type - Tray and Paper Management




When submitting the job...

After setting the options in the main print menu for your current job,

Select Preferences / Properties / More Settings (name varies according to the software / app you are using)


Make sure you have selected the paper size - Look for the "Custom size" form you created.


Select the closest paper type you can find, for example:  Card, Thick, Brochure

Click OK to save the changes in the menu

When back on the main print menu, click to Print


HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 4650 All-in-One Printer series 


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