I tried printing a file photo on my HP envy 4520 printer. I used HP glossy 4" x 6" advanced photo paper and followed the directions from the user handbook. I set the paper type and size. When I selected print, the printer made inkjet sound as if it were printing and then the paper jambed. The printer then sent a notice to the computer that it could not print the image. Removing the paper from the jamb, nothing had been printed. Help.