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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Printing photos

Create an account on the HP Community to personalize your profile and ask a question
06-29-2024 08:29 AM
Welcome to the HP English Community --
Without the slightest context, there is no way to know why that is the case.
The more information you provide the more likely you will receive a response and perhaps an offer to help.
For example,
Product / Printer Model: ?
Operating System: ?
Software / Application: ?
Connection Type: ?
Content / File Type: ?
Job type: ?
and
Is the printer clean and ready to print?
Have you ever printed photos on photo paper using this printer?
Is the photo paper size and weight supported by the printer Specifications?
Is the printer aware of the paper size / type settings? Tray and Paper
Is the paper loaded correctly?
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.