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12-15-2021 02:55 PM
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I understand that the printer is printing blank sheets. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? Please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
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I am an HP Employee
12-16-2021 01:51 AM
This is sometimes caused by a sticky solenoid.
You can repair it by removing the little sponge they've got and putting some insulating tape wrapped there (usually 3-4 layers will do the job).
I hope this helps
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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