The system says I have a paper jam. I followed the videos to check the paper feed, and the back, and the other area. I did pull out crunched up paper from the paper tray but that is the only place with an issue. All paper feeding is clear but I still get the paper jam prompt. I did print out a test page just fine but it will not take a document from the computer. Any ideas? Thanks.
Open Category Troubleshooting > Topic Jams and Feed Problems
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