cancel
Showing results for 
Search instead for 
Did you mean: 
Harwood2
New member
1 0 0 0
Message 1 of 3
203
Flag Post

Re: Paper jam

HP Recommended

Says paper jam but I can see no jammed paper

2 REPLIES 2
Prez67
New member
1 1 0 0
Message 2 of 3
Flag Post
HP Recommended

The system says I have a paper jam. I followed the videos to check the paper feed, and the back, and the other area. I did pull out crunched up paper from the paper tray but that is the only place with an issue. All paper feeding is clear but I still get the paper jam prompt. I did print out a test page just fine but it will not take a document from the computer. Any ideas? Thanks.

Was this reply helpful? Yes No
Dragon-Fur
Level 16
Level 16
33,224 32,701 3,048 11,052
Message 3 of 3
Flag Post
HP Recommended

@Harwood2 

@Prez67 

 

Paper jam can be "real" or a condition perceived by the printer to be a "jam".

 

The following procedure is for an OfficeJet Pro series - the resolution process is similar for most models:

HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error 

 

What else?

Find document(s) better suited to your printer:

Open your printer Product Homepage

Open Category Troubleshooting > Topic Jams and Feed Problems

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation