Create an account on the HP Community to personalize your profile and ask a question
2 REPLIES 2
10-07-2021 12:43 PM
The system says I have a paper jam. I followed the videos to check the paper feed, and the back, and the other area. I did pull out crunched up paper from the paper tray but that is the only place with an issue. All paper feeding is clear but I still get the paper jam prompt. I did print out a test page just fine but it will not take a document from the computer. Any ideas? Thanks.
10-07-2021 12:59 PM
Paper jam can be "real" or a condition perceived by the printer to be a "jam".
The following procedure is for an OfficeJet Pro series - the resolution process is similar for most models:
Find document(s) better suited to your printer:
Open your printer Product Homepage
Open Category Troubleshooting > Topic Jams and Feed Problems
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Enter the type and name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community