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Re: Paper jam

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Says paper jam but I can see no jammed paper

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The system says I have a paper jam. I followed the videos to check the paper feed, and the back, and the other area. I did pull out crunched up paper from the paper tray but that is the only place with an issue. All paper feeding is clear but I still get the paper jam prompt. I did print out a test page just fine but it will not take a document from the computer. Any ideas? Thanks.

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Paper jam can be "real" or a condition perceived by the printer to be a "jam".


The following procedure is for an OfficeJet Pro series - the resolution process is similar for most models:

HP OfficeJet Pro 9010, 9020 Printers - Paper Jam Error 


What else?

Find document(s) better suited to your printer:

Open your printer Product Homepage

Open Category Troubleshooting > Topic Jams and Feed Problems


HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device


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