Receive an of “needs paper”. Printer does not need paper.

[73Dale]

Printer error on Mac”needs paper”, it is has paper. 

[Raj_05]

Hi @73Dale,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Inspire 7255e All-In-One Printer is displaying a "needs paper" error on your Mac, even when there is paper in the tray, you can try the following steps to resolve the issue.

1. Check Paper Loading:

   • Make sure that the paper is loaded correctly in the paper tray. Ensure that the paper is aligned and not bent. Adjust the paper guides to fit the size of the paper.

2. Check for Paper Jams:

   • Open the printer cover and check for any paper jams. If you find any, carefully remove the jammed paper.

3. Reset the Printer:

   • Turn off the printer, wait for a few seconds, and then turn it back on. This can sometimes clear error messages.

4. Printer Software:

   • Make sure that the printer software on your Mac is up to date. Check the HP website for the latest drivers and software updates for your printer model.

5. Restart the Computer:

   • Sometimes, issues can be resolved by restarting your computer. Turn off your Mac, wait for a few seconds, and then turn it back on.

6. Check Paper Sensor:

   • There might be a paper sensor in the paper tray or inside the printer. Make sure there is no debris or anything blocking the sensor.

7. Printer Settings:

   • Open the Print Queue on your Mac and check if there are any print jobs in the queue. If there are, cancel or delete them. Sometimes, a stuck print job can cause issues.

8. Reinstall Printer Drivers:

   • Uninstall the printer drivers from your Mac and then reinstall them. This can help to refresh the printer settings.

9. Paper Type and Size Settings:

   • Check the paper type and size settings in both the printer and print settings on your Mac. Ensure that they match the paper loaded in the tray.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support