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AnnieG17
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Message 1 of 2
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Flag Post

Repeated Paper Jams

HP Recommended
HP Office Jet Pro 8035
macOS 10.14 Mojave

Hello, 

My HP Office Jet Pro 8035 constantly jams.  I can no longer use the printer.  
I've cleared the jams, following the directions on HP's videos, and it still continues to jam.  The jam is near the rollers, not the ink cartridges. Sometimes several sheets of paper are there. 
The printer is 1 1/2 years old, so the warranty no longer applies.  
I'm very disappointed. What do I do now? 

Thank you for any help, 

Anne

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@AnnieG17, Welcome to the HP Support Community!

 

I see that the paper jams in the printer roller. To assist you better, what type and size of paper are you using?

 

For now, let us try these steps:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Clean the paper pick rollers as shown in this document - Paper Jam Error

 

Make sure the paper is properly placed in the input tray - Loading Paper, Envelopes

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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