Roller paper

[Sara154]

the roller does not catch the paper well. What should I do?

[sandytechy20]

@Sara154

Welcome to the HP support community.

I understand that your printer paper is not picking up paper, I am glad to assist you.

Manually clean the paper rollers inside the printer

• Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
• Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.
• WARNING: To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
• Raise the input tray.
• 
• Lift and hold the input tray shield.
• NOTE: Do not remove the input tray shield. The input tray shield prevents debris from falling into the paper path and causing paper jams.
• 
• Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
• 
• Lightly dampen a cotton swab with water. Squeeze any excess liquid from the swab.
• Place the swab on the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
• Lower the input tray shield.
• Allow the rollers to dry completely (approximately ten minutes).
• Reconnect the power cord and any other cables, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.