Rollers are not picking up the paper Photosmart D110

[Feijao8]

Photosmart D110 won't grab paper
I inherited a D110 that wasn't grabbing the paper very well. I would push the end of the paper to where it grabbed, but now it won't grab at all. I am using fresh paper, piled 12 pages high, have cleaned every roller I can find. Price of repair in my area is likely the same as a new on Amazon and I was hoping to get it running as it is brand new just our of box.  I am grateful for all suggestions.

[Rainbow23]

Hi @Feijao8,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing paper pick issues with your HP Photosmart D110 Printer.

This could be a hardware issue with the unit.

However, you may follow the steps listed below to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.
2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.
3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
4. Make sure that the rollers turn easily when you press them.
5. Allow the rollers to dry for 10 to 15 minutes.
6. Turn the printer over to its normal position.
7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

I hope this helps.
Take care and have a good day.

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