Rubber rollers and duplexer won’t snap back into place properly when I took them out of the paper pa

[dprimmer]

I had a paper jam in my HP OfficeJet 4650 so I attempted to clear the paper out and lifted the paper path access door and disconnected the rubber rollers and duplexer and cannot get them to snap back into place properly.

[Raj_05]

Hi @dprimmer,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing some trouble reassembling the rubber rollers and duplexer in your HP Officejet 4650 after clearing a paper jam. Here are some steps you can follow to try and get them back into place properly.

• Inspect for Damage: Before proceeding, check the rubber rollers and duplexer for any signs of damage or misalignment. If any components appear to be damaged, you may need to replace them.
• Orientation Check: Ensure that you're reattaching the rubber rollers and duplexer in the correct orientation. They should align with their corresponding slots or connectors inside the printer.
• Gentle Reassembly: When reattaching the rubber rollers and duplexer, handle them gently to avoid causing any further damage. Make sure they're lined up properly before attempting to snap them back into place.
• Firm but Gentle Pressure: Apply firm but gentle pressure when attempting to snap the components back into place. Avoid using excessive force, as this could damage the printer further.
• Double-Check Connections: After reassembly, double-check to ensure that the rubber rollers and duplexer are securely attached and properly aligned. Test the printer to see if it operates correctly without any errors or issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support