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libbyg1
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Samsung xpress c1860fw "Jam inside machine"

HP Recommended
Samsung xpress c1860fw
Microsoft Windows 10 (64-bit)

I have a 4 year old printer that gives the "jam inside machine" error every time I print. When I remove the paper tray to clear the jam, there is no paper stuck in the machine, just a loose paper underneath the tray. I verified there is no jam in the rear area, either. 

When I open the rear door, it clears the error but the next print job throws the same error. 

Anyone else run into this? Any suggestions? I don't live in an area where I can take it in to be fixed, and of course the extended warranty just expired. I am comfortable with electronics and a soldering iron so I can fix it myself, it possible.

Or is it a lost cause?

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Repairatrooper
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Message 2 of 3
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Check the pickup roller and make sure that it looks clean and has fine fingerprints on it.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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libbyg1
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Thank you for the suggestion. I checked the pickup rollers, wiped them with a microfiber cloth to remove any dust, and tried again to print: same error.

I remembered that a few months ago I had an error code "a1-4111" which I tracked down to the little foam stickers on the actuator arm that had slipped. I fixed it and haven't had issues since then... but now I wonder. My understanding (from reading other posts about the actuator) is that motor is involved in the timing control of paper. The post I read, on another forum, said there is another solenoid somewhere deeper that pairs with this one. Could this be related to the issue I'm seeing now with the false jam?

actuator.jpg

 

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