Says I am out of p but I am not out of paper. Will only print after I open and close paper tray

[Malcolm47]

Says I am out of paper but paper in tray. Will only print after I open and close tray.

[Sneha_01]

Hi @Malcolm47,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer says it’s out of paper even when there is paper in the tray, and it only prints after you open and close the tray, here are some troubleshooting steps you can try:

Step 1: Check Paper Alignment

1. Remove the Paper Tray:
   • Take out the paper tray and check that the paper is properly aligned and seated in the tray.
2. Adjust Paper Guides:
   • Make sure the paper guides are snug against the paper stack without bending the paper. If they’re too loose or too tight, it can cause detection issues.

Step 2: Clean the Paper Sensor

Locate the Paper Sensor:

• Look for the paper sensor inside the printer (usually a small plastic lever or flag). It may be located near the paper feed path.

Clean the Sensor:

• Gently clean around the sensor with a soft cloth or compressed air to remove any dust or debris that might be obstructing it.

Step 3: Check for Jams

1. Inspect for Paper Jams:
   • Check the printer for any jammed paper or debris that might be interfering with paper detection.
2. Clear Any Jams:
   • If you find any paper jams, carefully remove them.

Step 4: Restart the Printer

1. Power Cycle:
   • Turn off the printer and unplug it from the power source for a minute. Then plug it back in and turn it on.

Step 5: Update Printer Firmware

1. Check for Firmware Updates:
   • Visit the HP website and check if there are any firmware updates available for your printer model. Installing the latest firmware can sometimes resolve detection issues.

Step 6: Reset Printer Settings

1. Factory Reset:
   • If the issue persists, consider performing a factory reset on the printer. Refer to your printer's manual for instructions on how to do this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support