Says out of paper in photo tray?!?

[Poppy71PR]

HP office jet printer 5740 series. Trying to print document from iPhone 11. Printer begins but then stops and says out of paper: photo tray!!! 

[Dragon-Fur]

@Poppy71PR 

The printer may think the photo paper is the "default".

User Guide

Starting on Page 11

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

AND / OR

Check / Adjust the default paper in HP Smart / the Embedded Web Server (EWS)

General Examples

HP_Smart_Mobile_Main_Menu_4

HP_Smart_Mobile_Settings_Tray-Paper_1A

From browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_1

References / Resources

HP Officejet 5740 e-All-in-One Printer (B9S76A, B9S78A, B9S79A) Specifications

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 5740 e-All-in-One Printer series 

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