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‎03-11-2022 08:17 AM

HP Recommended

The scanner tray is stuck and will not lift to clear a paper jam.

Category:
1 person had the same question
1 REPLY 1

‎03-14-2022 08:19 AM

HP Recommended

@Help202203, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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