Scanning a document through the feeder it says original doc get jammed or surface s not clean

[MatteoM82]

When I try to scan a document via the feeder I got an error message saying the original has jammed or the document feeder is dirty.  I unjammed the doc and cleaned, started over again, restarted printer but still same error. I got error both if I scan a single page or multiple pages.

What to do? 

[Anand_Andy]

Hi @MatteoM82,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• Are you able to copy a document fine?
• Was there any recent update on the printer?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in these documents: HP printers - Automatic document feeder does not pick paper or feeds too many sheets & An ADF Paper Jam Error Displays (product may vary but the steps are similar)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!